Privacy Policy
Effective date: July 15, 2026
GEM Chimney & Duct ("we," "us," or "our"), based in Wheeling, IL, is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information. By using our website at gemchimneyductwheeling.com, you agree to the practices described here.
1. Information We Collect
When you submit a quote request or contact form on our website, we collect the following information:
- Full name
- Phone number
- Zip code
- Service needed
We do not collect payment information through our website forms. We may also collect standard technical data such as your IP address, browser type, and pages visited through website analytics tools (see Section 5).
2. How We Use Your Information
We use the information you provide solely to:
- Contact you about your service request
- Schedule appointments and provide estimates
- Answer questions you have submitted
- Follow up on services we have performed
We will not use your contact information to send unsolicited marketing messages unrelated to your service request.
3. We Do Not Sell Your Information
We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing purposes. We may share your information with service providers who assist us in operating our business (such as scheduling software or email delivery services), but only to the extent necessary to provide those services, and they are required to keep your information confidential.
4. Phone Call Recording
Phone calls to or from GEM Chimney & Duct may be recorded for quality assurance and training purposes. By calling us, you consent to the possibility of call recording.
5. Analytics and Cookies
Our website uses standard analytics tools, which may include Google Analytics, to help us understand how visitors use the site. These tools use cookies — small text files stored in your browser — to collect anonymous data such as pages visited, time on site, and general geographic location. This data does not identify you personally.
You can disable cookies in your browser settings at any time. Doing so may affect some functionality of the site.
6. Data Security
We take reasonable steps to protect the information you submit through our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
9. Contact Us
If you have questions or concerns about this privacy policy or how we handle your information, please contact us: